Tigers!
Contributor
- Joined
- Sep 19, 2005
- Messages
- 5,238
- Location
- On the wing, waiting for a kick.
- Basic Beliefs
- Bible believing revelational redemptionist (Baptist)
Let me explain.
My wife has a small online business making and shipping original patterns for quilts, table runners, applique etc.
She has never dealt much with the US because the shipping costs are horrendous for small (sic) parcels (paper is not terribly heavy).
She has a shop though in the US for a number of years. this shop is one of the few who is prepared to absorb the shipping costs.
In March this shop requested a large order (>$1200AUD) which made it really worth shipping it over.
My wife duly printing the patterns (almost 200) and I spent about 10 hours packaging them ( ). They were sent and my wife finally received a message that the parcel had arrived at the shop.
The shop owner opened the bowling by asking why had not all the patterns arrived? Some were missing. How, my wife asked? They were all packed and sent.
The shop owner sent a picture of the box upon arrival to the shop
.
No wonder there were patterns missing. Why she sought to blame my wife instead of the delivery is a puzzle. Turns out 20 patterns were missing.
The lady went to USPS to complain. She took in the box and contents and they investigated.
Yesterday the lady sent a message to my wife saying USPS had admitted responsibility.
"Could we resend all the patterns again."
"Why do you not have them returned".
"Oh, USPS keep the contents and do not return them".
She needs the patterns for her store reopening in early June. We now have to do all that effort again!
Questions: Why did USPS not return the contents? Is that usual practice? Is this the standard way USPS handle parcels?
Australia Post for all its foibles would return the contents of the parcel as it got them. That would have saved us a lot of work and trouble i.e > 180 patterns would not have to be resent. And we have to pay upfront as we have no idea when the compo will be paid to us.
My wife has a small online business making and shipping original patterns for quilts, table runners, applique etc.
She has never dealt much with the US because the shipping costs are horrendous for small (sic) parcels (paper is not terribly heavy).
She has a shop though in the US for a number of years. this shop is one of the few who is prepared to absorb the shipping costs.
In March this shop requested a large order (>$1200AUD) which made it really worth shipping it over.
My wife duly printing the patterns (almost 200) and I spent about 10 hours packaging them ( ). They were sent and my wife finally received a message that the parcel had arrived at the shop.
The shop owner opened the bowling by asking why had not all the patterns arrived? Some were missing. How, my wife asked? They were all packed and sent.
The shop owner sent a picture of the box upon arrival to the shop
.
No wonder there were patterns missing. Why she sought to blame my wife instead of the delivery is a puzzle. Turns out 20 patterns were missing.
The lady went to USPS to complain. She took in the box and contents and they investigated.
Yesterday the lady sent a message to my wife saying USPS had admitted responsibility.
"Could we resend all the patterns again."
"Why do you not have them returned".
"Oh, USPS keep the contents and do not return them".
She needs the patterns for her store reopening in early June. We now have to do all that effort again!
Questions: Why did USPS not return the contents? Is that usual practice? Is this the standard way USPS handle parcels?
Australia Post for all its foibles would return the contents of the parcel as it got them. That would have saved us a lot of work and trouble i.e > 180 patterns would not have to be resent. And we have to pay upfront as we have no idea when the compo will be paid to us.