whichphilosophy
Contributor
- Joined
- Jun 10, 2004
- Messages
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- Basic Beliefs
- Energy is itself a Life form
They applied their policies, and it has cost them a fucking massive fortune already, with more cost almost certainly coming.
But only because a lynch-mob of hysterical idiots have been whipped up into a frenzy over the incident.
Their guidelines are best for the sake of saving cost and serving the customers, as long as everyone follows the rules. But the unpredictable cost of a passenger disobeying the rules and going bezirk and causing a scene is not due to anything wrong about the guidelines. The company has no way to predict when such a fluke incident will happen.
If direct observation isn't proof enough for you, then nothing is. When you drop a brick on your toe, you cease to need assumptions about whether or not bricks are affected by gravity.
But you're observing what happened AFTER the fluke event with this abnormal passenger. How could they have predicted that he would refuse to cooperate? They had no reason to make such a prediction. They assumed he was a normal passenger who would comply with the rules like all the others. Why should they not have assumed this?
Airlines have to be competitive where service is a key factor, sometimes over price. There are also airlines rules and a way in dealing with people.
Without the full facts of the case I do know the passenger was allowed to check in and asked to leave while he was on the plane.
It is much easier to advise a passenger his seat is no longer available at the check out desk. Some bottom dollar economy tickets may not provide much in compensation except a tin foil snack or a meal voucher.
This is an interesting article.
http://www.telegraph.co.uk/news/201...ules-airlines-bumping-passengers-overselling/
Federal rules spell out how much the airline must pay each passenger who is forced off a flight. Airlines must give bumped passengers a written statement that explains their compensation rights.
However tens of thousands lose their seats and are 'bumped' but are generally given compensation.
I myself refused to be taken off a flight first which turned out to have a seat (Shanghai Airport)and then on a connection flight (Paris en route to Caracas). The flight was cancelled by the Air France Shanghai office and not the Paris office. I was given a flight.