coloradoatheist
Veteran Member
another big factor in all of this which is one i think is consistently trivialized or overlooked is a cultural perception which i find very, very weird:
why are the jobs that have the biggest direct impact on our lives day in and day out the ones that we as a society deem unimportant, lazy, and deserving of both disdain and paltry wages?
simple fact is that one fry cook at mcdonald's has VASTLY more impact on the quality of my experience as a customer than every executive and corporate VP in the company combined. the cashier at wal-mart does more to influence my perception of the company than every member of the walton's put together. as memes and internet gossip will tell you, the customer service reps at big companies like comcast are seen to represent the entirety of the company as a whole, much more so than any management or executive position.
so why is it that we are so dismissive of these vitally important and tremendously customer-facing positions? it's incredibly common to see yelp reviews or articles or internet comments about people refusing to frequent a given business just on the basis of their interaction with the front line grunt workers... so why the hell do we consider front line grunt workers to be disposable yard trash with no value?
IMO that goes a long way to addressing the problem - our culture sees them as "low-skill" useless drones, and treat them that way.
then, they're *actually* unbelievably important faces of the company and the well-being of the business rides on their shoulders, and we pay them shit for it.
Every company has to make that decision though. Why are you eating at McDonalds and not Ruth Christ's steak house?