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Older, and 13 inch. Probably a 2009. https://support.apple.com/en-us/HT201608
The 2009's will let you install OS X El Capitan.
Grabbing an Install Disk off eBay or even a whole hard drive with the OS pre-installed is an option. https://www.ebay.com/sch/i.html?_fr...0.l1313&_nkw=OS+X+El+Capitan+10.11.6&_sacat=0
If you're going to take it apart, then iFixit has step-by-step directions to help with that. https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Unibody+Mid+2009+Hard+Drive+Replacement/1337
If you want to try to look at the drive from your Windows machine, I don't know that you can do more than accept its offer to reformat it. Maybe pull off files but you indicated it's new to the client so nothing to recover. Something like MacDrive (https://www.macdrive.com/macdrive/standard-vs-pro/ ... I saw a "5 day full feature trial" offer there) will try to fix it, and failing that then reformat it but you still need an installer on some variety of disk.
Oh, that's cool! That's a big help. Thank you so much.
I'm going to check out the drive and see if it's hosed first then go from there
