As described below under Network Management, BHN continuously monitors its network to ensure that conditions of network congestion do not develop. As a result, on BHN’s own network, under normal operating conditions including peak-period demand, customers receive at least the data rates for which their service has been configured. The data rates at which particular distant websites or other Internet resources may be downloaded, or the data rates at which customer information may be uploaded to a distant website or Internet location will be affected by factors beyond BHN’s control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on the customer’s own computer equipment.