Why we need the CFPB and other consumer protections

[lostone]

Republicans want to do away with it.

I recently ordered some perishable food from Goldbelly, which delivers using UPS. When the order was delivered, to the wrong address, with an accompanying photo of where it was dropped off, I saw at once that was not my house and sent UPS a response that the package had been delivered to the wrong address, with a photograph of my own of my home and my front porch.

They rejected my claim!

What can I do? Hey, nitwits, this is not my house, and here is the picture proving it! How can you reject that?

And if UPS rejects your claim, where do you go?

This story has a happy ending. The recipient was kind enough to drive over and hand deliver my lost package to me.

Nonetheless, what can a consumer do about the blatant lack of caring from UPS?

 

[Bronzeage]

The problem is UPS deals with the shipper, not the receiver. I had a shipment of cigars that were overdue and the tracking info said it was at my local UPS hub, and then it vanished. When i contacted customer support, I was told I had to take it up with the seller because they were who paid for the shipping. After many years of dealing with every shipping company, USPS has always been the most reliable.

 

[Spacetime Inhabitant]

The problem is UPS deals with the shipper, not the receiver. I had a shipment of cigars that were overdue and the tracking info said it was at my local UPS hub, and then it vanished. When i contacted customer support, I was told I had to take it up with the seller because they were who paid for the shipping. After many years of dealing with every shipping company, USPS has always been the most reliable.

RE: the bolded - wow, what a response. The shipper would expect to get what they paid for (actually it is the receiving customer who pays for the delivery in most cases, so they even get that wrong).
That is a total lack of accountability (and attitude of don't care plus laziness) from UPS.
I imagine that you did contact the seller, and they probably also got the run around from the delivery "service" company.

 

[RVonse]

Nonetheless, what can a consumer do about the blatant lack of caring from UPS?

Give your money to Fed Ex and USPS and stop using UPS. The free market capitalism can solve this problem without the government's help.

As Warren Buffet wisely tells his employees, "Protect reputation at all costs. Suffer a profit loss if you have to in order to keep your reputation the best it can be."

 

[laughing dog]

Nonetheless, what can a consumer do about the blatant lack of caring from UPS?

Give your money to Fed Ex and USPS and stop using UPS. The free market capitalism can solve this problem without the government's help.

As Warren Buffet wisely tells his employees, "Protect reputation at all costs. Suffer a profit loss if you have to in order to keep your reputation the best it can be."

Free market capitalism caused this problem. Iostone didn’t directly use UPS, Iostone’s supplier did.

Any functioning market system runs on rules and protocols that are enforceable. In the small tight knit communities, reputation is very important but they still had enforced protocols. In large modern economies that are not so tightly knit, reputation is hard to publicise, so enforcement of protocols (i.e regulations or laws) is important.

 

[TV and credit cards]

Nonetheless, what can a consumer do about the blatant lack of caring from UPS?

Give your money to Fed Ex and USPS and stop using UPS. The free market capitalism can solve this problem without the government's help.

As Warren Buffet wisely tells his employees, "Protect reputation at all costs. Suffer a profit loss if you have to in order to keep your reputation the best it can be."

Free market capitalism in your dreams may solve this problem but the nightmare of capitalism run amok we suffer today does not.
Reputation matters not when two or three players control their market. This started way back in the day with cable providers and having only two to choose from, shitty company A or shitty company B. Then cell phone providers. Then others picked up on it when they controlled enough of their market. Are their alternatives? Sometimes. Usually expensive and/or inconvenient ones.

And like laughing dog indicated, since when do you get to choose who delivers your goods?

 

[lostone]

Nonetheless, what can a consumer do about the blatant lack of caring from UPS?

Give your money to Fed Ex and USPS and stop using UPS. The free market capitalism can solve this problem without the government's help.

As Warren Buffet wisely tells his employees, "Protect reputation at all costs. Suffer a profit loss if you have to in order to keep your reputation the best it can be."

The food vendor chooses the shipper, not the buyer. The buyer is stuck with whichever shipper the vendor chose.

 

[Jimmy Higgins]

Republicans want to do away with it.

I recently ordered some perishable food from Goldbelly, which delivers using UPS. When the order was delivered, to the wrong address, with an accompanying photo of where it was dropped off, I saw at once that was not my house and sent UPS a response that the package had been delivered to the wrong address, with a photograph of my own of my home and my front porch.

They rejected my claim!

What can I do? Hey, nitwits, this is not my house, and here is the picture proving it! How can you reject that?

And if UPS rejects your claim, where do you go?

This story has a happy ending. The recipient was kind enough to drive over and hand deliver my lost package to me.

Nonetheless, what can a consumer do about the blatant lack of caring from UPS?

OMG! Health Care provider, I paid the bill on time. Then they kept saying I didn't. Kept sending bills, I paid it. Fuck you. Then they refunded my card the full payment (six months or so later) and sent the bill to collections!

To say I was furious would be an understatement. I got on the horn with medical company, paid over the damn phone, and then called the collections to tell them to stop sending me messages. So I waste all that time and get nothing back.

 

[Playball40]

Republicans want to do away with it.

I recently ordered some perishable food from Goldbelly, which delivers using UPS. When the order was delivered, to the wrong address, with an accompanying photo of where it was dropped off, I saw at once that was not my house and sent UPS a response that the package had been delivered to the wrong address, with a photograph of my own of my home and my front porch.

They rejected my claim!

What can I do? Hey, nitwits, this is not my house, and here is the picture proving it! How can you reject that?

And if UPS rejects your claim, where do you go?

This story has a happy ending. The recipient was kind enough to drive over and hand deliver my lost package to me.

Nonetheless, what can a consumer do about the blatant lack of caring from UPS?

UPS is the absolute worst. Took me over 7 months to get a refund from them when I paid for the insurance. Such crap.