Holy shit what a condescending, sleazy response.You are familiar with the operations systems of major corporations?My thinking is that it would be easier to automatically refund everyone than to process manual refund requests. In fact, it is my understanding that this is already built in to GFM's platform. If a donation goal doesn't reach some pre-determined level by some pre-determined time, all donations are automatically refunded.I find it amazing that they so quickly were able to revise their processes to automatically refund $10M to thousands of donors so quickly. It’s not a small undertaking.
I explained why I thought automatic refunds would be easier, knowing that crowdfunding platforms can automatically refund all donors if something does not reach a 'goal'.
You then go and post this sordid response, which ignores the specificity I explicated and implies I'm claiming to be the COO of GFM.
Give me strength.