skepticalbip
Contributor
- Joined
- Apr 21, 2004
- Messages
- 7,304
- Basic Beliefs
- Everything we know is wrong (to some degree)
Given a choice, how many callers would opt for an automated voice service over speaking to an operator?
I don't think the telephone robo-representative will be accepted until it is an AI with much more flexibility. The the current voice recognition software can only follow a set trouble-shooting tree whether or not it applies to the reason someone called.
I've found a way to fairly quickly get linked to a human agent. For each question, answer "kumquats". Generally within three exchanges I am linked to a human (or a damned good AI).