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Experiences with phone scammers and phishers

Brian63

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In another thread this came up, that I very recently fell victim to scammers who called me over the phone and alerted me to problems with my computer, in that some hackers had previously gotten into it. So these phone reps needed to get control over my computer and fix the problems. Long story short, the whole thing was phishing for my financial information.

Prior to the whole event, I knew there were scammers that called up various other people in the community and tried to get their private info in various ways. I had never in my life (to my memory, at least) received such a call myself though, and I had never been part of a conversation firsthand where people were describing similar experiences and attempts at being scammed. I had been under the (mis)understanding that these sorts of things happen just once-in-a-while to the occasional person, and when it did so the whole act would be obvious as a fraud, so it really was not something that registered even in my universe of things I was worrying about. Lesson learned, the hard way.

These people are very professional, very kind, very helpful, very courteous in what they do, and it is all an act. They can have a very official-looking and professional website, they follow standard protocols in how reps and supervisors interact with the customers (similar to how actually-legitimate phone companies do). It just amazes me the extent that they went on to put on this completely fake performance, and how nice and helpful they were, but it was all a lie.

If someone calls you with a similar story and you are not sure if it is real or fraud, the best action to take is to hang up with them, and call your computer company themselves, rather than have them call you. Maybe these phone reps that called you will be bothered and annoyed, but that may just be an act as well. Protect yourself and call them instead, and find the phone number through your searching, rather than asking them (since that would defeat the purpose of calling them as verification anyway...they may just give you again their own phone number.).


What has been most surprising to me though is to learn how *EXTREMELY COMMON* these sorts of scams are. As mentioned above, this was my first time ever being contacted like this. Since then, however, I have been reading from other people how it is basically a routine, normal, common, part of their regular life that they get calls like this. I am still confused why other people get them so frequently, and this is my first experience. How often do you get such scam attempts directed at you, and what are your overall experiences with them? Has it worked on you in the past, but you have learned since then to be on the lookout for it? Have you had heated exchanges with the scammers, do you have fun with them instead? Some of both? Other? Any experiences with email scams, or scams of any other nature?

Brian
 
I got a call last week from a supposedly government department advising me that they owed me a realistic sounding figure of $743.00, I overpaid in taxes. I knew immediately that it was a scam, but there are so many naive people out there. Some are bound to fall for it and give these fraudsters their bank details.
 
I got one of those phony IRS calls -- you're supposed to call a number and have your credit card handy. It was a taped message!!! With the foggiest quality -- you'd have to be a complete and total dolt (or, unfortunately, elderly and gullible) to believe this was the Government Calling. The speaker was a woman -- she identified herself as Agent Linda Jones!!! All so weird... And this gang of scammers truly didn't know their core demographic, because she urged me to 'call this number' at once... and then gave the number so rapidly that, even had I believed her message, I couldn't have caught that number.
 
I got one of those phony IRS calls -- you're supposed to call a number and have your credit card handy. It was a taped message!!!
I got one of those and ignored it.
Two days later someone called, identifying themselves as a local police officer, tasked by the IRS, and threatening to come arrest me if I didn't call the IRS number.
"When do FEDS ever ask Local LEOs to make the arrest?" I asked. "Aren't the feds afraid you guy's'll fuck it up and they'll lose the case? Like if you didn't read me my rights or whatever?"
He made all sorts of threats, ignoring my questions. As you said, it's idiotic, but they're aiming at people who don't think these things through. Or aren't sitting in front of google where you can ask 'is there a scam where the IRS calls people?"
 
You haven't gotten one before?? I get at least a couple of the infected-computer ones a year. I've gotten a couple of the IRS ones.
 
I've had 3 of these. As you say, Brian63, they are civil. Oh, so helpful. And condescending, which shows which demographic they are after and which made it much easier to drop the phone in their ears.

The question in my mind was whether to string them along and use up their time or did that give them a chance to hack into my computer, which is on the same phone line?

I decided to chicken out, and hung up every time. Then I got paranoid and disconected the cable from the computer to the phone line. (And I was a telephone technician, and know better.) The thing is, being targeted like that makes you nervous.

Also solid state switching, which was coming in when I left, might make it possible to maintain the connection until they, as the caller, hang up. I wish someone could answer that for me.
 
I've had 3 of these. As you say, Brian63, they are civil. Oh, so helpful. And condescending, which shows which demographic they are after and which made it much easier to drop the phone in their ears.

The question in my mind was whether to string them along and use up their time or did that give them a chance to hack into my computer, which is on the same phone line?

I decided to chicken out, and hung up every time. Then I got paranoid and disconected the cable from the computer to the phone line. (And I was a telephone technician, and know better.) The thing is, being targeted like that makes you nervous.

Also solid state switching, which was coming in when I left, might make it possible to maintain the connection until they, as the caller, hang up. I wish someone could answer that for me.

They're normally in places with a far lower wage rate--stringing them along isn't worthwhile.
 
You need to have some fun with these people. Write out your lines in advance and rehearse them. Stick with it no matter what they say. I answer the phone:

Me: Auto Service, how can I help you.
Scammer: We are calling about your windows computer.

Me: We don't fix computers, we fix cars.
Scammer: No, I'm calling about your Windows Computer

Me: I told you we fix cars. I can get you an appointment for an oil change tomorrow at 9AM. Is that good for you.....


Just keep repeating your lines over and over.

I got this one guy to tell me what kind of car he had. I told him it would need synthetic oil and the price would be higher. Then he asked for the address and I said 1600 Pennsylvania Ave Washington DC.

Just play along and control the conversation. If they are going to call, you might as well have some fun.

Or Better do something like this:

[YOUTUBE]fl5uhjJFTiE[/YOUTUBE]
 
In another thread this came up, that I very recently fell victim to scammers who called me over the phone and alerted me to problems with my computer, in that some hackers had previously gotten into it. So these phone reps needed to get control over my computer and fix the problems. Long story short, the whole thing was phishing for my financial information.
What exactly were they suggesting you to do? bring your computer to them?
And do ISP really call people and warn people about hackers?
 
"bring your computer to them?" I am not sure what you are referring to there. They just claimed to be working on behalf of my computer manufacturer, and needed remote access to my computer to remove the malware, viruses, etc. That is pretty common to do, even among legitimate computer tech support people.

Brian
 
In another thread this came up, that I very recently fell victim to scammers who called me over the phone and alerted me to problems with my computer, in that some hackers had previously gotten into it. So these phone reps needed to get control over my computer and fix the problems. Long story short, the whole thing was phishing for my financial information.
What exactly were they suggesting you to do? bring your computer to them?
And do ISP really call people and warn people about hackers?

They do it through remote access software.
 
"bring your computer to them?" I am not sure what you are referring to there. They just claimed to be working on behalf of my computer manufacturer, and needed remote access to my computer to remove the malware, viruses, etc. That is pretty common to do, even among legitimate computer tech support people.

Brian
Oh, it's even worse, it was not your ISP. Dell never called me, they don't even know my phone number.

So they really told you that they needed remote access and would do it for free?
You could have played along and contacted FBI. You still can I think, you have their website with their malware, right?

Anyway, this seems a lot of work just to get into your computer, are you sure these were not NSA? and you are not Angela Merkel?
 
After it had happened, I had been in contact with the Federal Trade Commission (FTC) here in the U.S. which handles cases like this, so hopefully they will follow up on it too. The whole incident with the scammer began on Wednesday, and the guy said he would call me back on Thursday to follow up, but he did not, which I took as further evidence it was a scam in the first place. However, he did actually call me back on Friday, which was a surprise. I was not in any mood to chat, but not sure what I wanted to do with him still, so just told him I was busy and would call him back on Saturday morning. That was this morning, and I did not call him back. He did call me again though, and I again told him I was busy but would call him back later. So, for the moment I am just in the mood for stringing him along like that, or at least until I figure out what else I want to do with him here.

Brian
 
After it had happened, I had been in contact with the Federal Trade Commission (FTC) here in the U.S. which handles cases like this, so hopefully they will follow up on it too. The whole incident with the scammer began on Wednesday, and the guy said he would call me back on Thursday to follow up, but he did not, which I took as further evidence it was a scam in the first place. However, he did actually call me back on Friday, which was a surprise. I was not in any mood to chat, but not sure what I wanted to do with him still, so just told him I was busy and would call him back on Saturday morning. That was this morning, and I did not call him back. He did call me again though, and I again told him I was busy but would call him back later. So, for the moment I am just in the mood for stringing him along like that, or at least until I figure out what else I want to do with him here.

Brian

It's unlikely the scammer was in the USA.
 
He did give me his phone number, and it has a U.S. area code in it. At least the FTC has all the same contact information now anyway (supposed physical address, website, phone numbers, etc.), just in case there is something they can do with it.

Brian
 
He did give me his phone number, and it has a U.S. area code in it. At least the FTC has all the same contact information now anyway (supposed physical address, website, phone numbers, etc.), just in case there is something they can do with it.

Brian

US area code does not mean much in case of Internet telephony. Did he speak with an accent?
Calling people in order to distribute malware seems excessively dangerous to me.
 
I know of at least two elderly people who had their bank accounts fiddled with. It's an ongoing problem.
 
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