bilby
Fair dinkum thinkum
- Joined
- Mar 6, 2007
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There are quite a lot of jobs in technologically advanced societies that are not so much 'making as many widgets as possible' but rather fall into the 'fixing the widget machine when it stops making widgets and starts making horrible grinding noises' category.
People in those kinds of jobs have their productivity determined by the number of failures, which is outside their control; and by their ability to diagnose and repair the faults - which is a function of their skill level.
Setting working hours for such a job is an anachronism; 'on call' hours may be 30, 40 or 50 per week, but the best workers are the ones who spend the smallest part of that time doing actual work - in sharp contrast to the old, ingrained paradigm, it is the person who spends the most time 'goofing off' who is the most valuable (assuming, of course, that all the work required to be done gets completed).
My team consists of about a dozen people worldwide, who each are assigned about the same number of jobs per week (we cover 24 hours, 7 days between us). The best of us spend very little of our workday actually doing anything; the customers like the guy who fixes stuff in half an hour a LOT more than the guy who takes two hours to get the same result.
I, like so many people today, am paid for the results I get; not for the number of hours I take to get them.
People in those kinds of jobs have their productivity determined by the number of failures, which is outside their control; and by their ability to diagnose and repair the faults - which is a function of their skill level.
Setting working hours for such a job is an anachronism; 'on call' hours may be 30, 40 or 50 per week, but the best workers are the ones who spend the smallest part of that time doing actual work - in sharp contrast to the old, ingrained paradigm, it is the person who spends the most time 'goofing off' who is the most valuable (assuming, of course, that all the work required to be done gets completed).
My team consists of about a dozen people worldwide, who each are assigned about the same number of jobs per week (we cover 24 hours, 7 days between us). The best of us spend very little of our workday actually doing anything; the customers like the guy who fixes stuff in half an hour a LOT more than the guy who takes two hours to get the same result.
I, like so many people today, am paid for the results I get; not for the number of hours I take to get them.