Yes, and the business was accommodating that in 99 out of 100 cases, as I stated. When you get to that 1 out of 100 cases, however, someone needs to lose out. The person who loses should never be the customer, however, since their right to receive services absent discrimination should be the thing that wins. If you have two cake makers in a shop, the anti-gay bigot can avoid making cakes for same sex weddings all he wants until the other guy doesn't show up when such a couple comes in and then the cake shop finds itself in a legal situation.
If you can't perform all the duties required of you in a job, you should not keep that job.
But these facts and your hypo doesn’t involve a refusal of service but instead a delay in service. A delay in service is not a refusal of service. The same sex couple can still get their cake and will still get their cake.
Here, there wasn’t a refusal, the person could’ve obtained a wax, it would’ve just been delayed. The business was willing and had every intention to provide a wax to the person.
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So, let me see if I understand your argument. You're saying that if a guy goes into an accounting office and is told "I'm sorry, the only accountants working today are part of the KKK. If you want someone who'll do taxes for black people, you'll need to come back tomorrow", there is no issue with that. Because he isn't being refused service because of his race, he's only having it delayed and the business is willing and has every intention of providing tax services to that customer, everything about the situation is fine and there should be no legal issues involved?
Under your example, no. Why? Oh, plenty of reasons. I’ll begin by discussing one in this post.
First, your example is different from the facts in the OP article. The OP article involved a religious belief of the employee, a protected characteristic (member of KKK is not), and the employer apparently sought to accommodate the employee’s religious belief. There are other significantly different facts I’ll mention below. The difference in facts is important because Canadian law requires accommodation of employees’ religious beliefs.
Under Canadian law, public accommodations are prohibited from discriminating in employment on the basis of religion. This ostensibly includes religious beliefs. Furthermore, as I suspected, employers MUST accommodate religious beliefs of applicants and cannot refuse to hire when the religious belief can be accommodated by the employer or there is an agreement to accommodate, so long as the accommodation doesn’t create an undue hardship for the employer.
Here, the business accommodated the religious belief of an employee, as required by law. The business achieved this accommodation by employing someone who would wax males. There is presently no evidence the business alleged an undue hardship associated with the accommodation.
Now, in complying with one part of Canadian law requiring employers to accommodate the religious beliefs of its employees, through no fault of its own, the business has a temporary gap in offering its services because one employee is sick.
The temporary inability of the business to offer a service was not the product or result of any malice, animus, ill will, disgust, disapproval, or moral condemnation of transgenders or because of gender. The temporary inability to offer service was a consequence of A.) compliance with the law to accommodate a religious belief of employee, B) other employee who would perform the service to accommodate the religious belief was out sick.
However, you want to condemn and deride a business owners’ sincere attempt to meet the demands of Canadian law by accommodating the religious belief of an employee as discrimination when a situation develops, partly out of the business’ control, when they temporarily cannot offer a service.
The fact the business is damned if they do, damned if they don’t doesn’t factor into your myopic calculus. The business, by your logic, should just choose whether it wants to be an appetizer for Scylla or Charybdis.
You want to compare these facts to someone hiring members of the KKK and who then refuse to service on the basis of race, go ahead. But your hypo isn’t parallel to a business seeking to accommodate a religious belief of an employee, has made arrangements to do so, and is then unfortunately confronted with a situation in which they temporarily cannot provide a service, which was not a result of any desire, intention, ill will, or disgust towards transgender or because of gender.
Now, to answer your hypo in the abstract, the answer is maybe, depending on the law and facts. There may be some instances where service delayed is service refused but in your example service could be given and would be given the next day. The goal of public accommodation law isn’t to immediately provide service when demanded or for the time demanded. The purpose is to ensure the service is at some point given by the business.