bilby
Fair dinkum thinkum
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It's not more complex than that. The additional complexities of aviation over the restaurant business are all of no relevance to this case.
UA would like us to think that they are; but they are not. They all boil down to 'if we are not allowed to be immoral, it might cost us more money, and that would mean more expensive tickets'.
To which my response is 'so fucking what?'
If UA cannot work out that selling more tickets than they have seats is stupid; and that 'fixing' that stupidity by making their passengers suffer is morally wrong, then I am not surprised that they also can't work out that they don't own something once they have sold it.
But it really isn't that complicated.
But then, you appear to think that one plus one is three; perhaps to you this really is impenetrably complicated and impossible to resolve.
Except is more complex because of having to move both people and things (both of which can break down). United didn't want their previous flight to have mechanical issues. Other businesses can queue where airlines queue by bumping people.
And the thing you are forgetting, is that if he had showed up at the gate and they said, "Flight is full, here is your refund plus 3 times for that inconvenience" there is no issue, but that artificial 25 feet is the issue when it shouldn't be.
I am not forgetting anything.
If the waiter comes back after taking your order and says 'sorry sir, but the chef tells me we are out of fillet steak', then hard luck, you have to order something else.
If they already put the steak in front of you, then they can't take it away again to give to another customer who they prefer to serve; nor to feed to the kitchen-hand who is so hungry that he might not be able to work his shift, potentially inconveniencing dozens of other diners.
If the fridge breaks down, and there are no steaks, you miss out. But that's NOT the same as the restaurant taking your food away to give to someone else, and using force to take it.
If scheduling the moving of things as well as people is too hard for UA to manage without beating up passengers and stealing their seats, then they are in the wrong business.
Schedules must contain sufficient tolerance for unexpected problems, and if they don't, that's only the fault of the people who set the schedules. It is not morally acceptable to pass responsibility for fixing such failings on to anyone else.