I went to Subway sandwiches the other day. I decided to treat my 2 sons and myself to sandwiches for dinner. Does anyone remember $5 footlongs as a Subway ad, you know, the jingle? I realize that was years ago. Due to rising prices and inflation, I decided I'd do just a footlong, not a combo, and each of my sons would also do a footlong and only one of them would have a combo (baked chips and soda with the sandwich).
The lady behind the counter was nice, but she was extremely slow. I try to make things simple by simplifying the orders, too. So each of my sons got exactly the same sandwich, copies that could be made side-by-side. My sandwich was tuna on wheat with all the vegetables. She made the 3 sandwiches. There was a tip jar. I decided to be a nice guy and leave a tip in the jar. So, I looked in my pocket and I had only $2 cash. So, I left that.
I was expecting the bill to be like $25-$30. I didn't even look at the menu and I hardly go to Subway, like maybe once a year kind of thing. Like I wrote, I've got that $5 footlongs jingle in my head. I was aware that was the past years, but I was not expecting the price increases to be much more than that. Perhaps I was thinking maybe $8 per sandwich plus the soda and chips but reduced price as a combo. Anyway, she rings me up and it's $40. $40??!
I put my card in to pay and the kiosk gave me the tip screen. WTF? This was so unexpected and I was like thinking to myself, "Fuck, I just put the $2 in the jar and I thought it was optional." Now the tip screen is showing and the way that works is that it shows you a multiple choice of selections and the human tendency of looking at someone in the face who just served you and then seeing the multiple choice makes you normalize the middle value. The choices may have been 0, 10%, 15%, 20%, 25%, and custom amount. The middle value might have been 15%, like $6.
Now the thing is that it's telling me I'm a bad person because I only gave $2 in the optional tip jar, but the middle value was $6. I selected $0 and then spent a bunch of mental energy on the way home driving trying to convince myself that I'm not an asshole. So the next time I go through this process I am probably just going to comply with our corporate overlords and select the middle value. Less stress.