Ford
Contributor
- Joined
- Nov 29, 2010
- Messages
- 7,725
- Location
- Freedomland
- Basic Beliefs
- Just don't knock on my door on a Saturday Morning
What in the world do you do?!So the only way I can process this right now is to relate it to my work.
At my job, one of the most stressful things I can hear is the robotic voice from the computer that says "escalation incoming."
That means that something has gone terribly wrong, and the person a level below me has "noped" out of the situation, and it's up to me to try and fix what caused them to smash the "escalate" button.
I certainly can understand a problem being kicked up the tree, but an "escalate" button and a robotic voice to announce it?!?!
It's hard to explain. My current job didn't even exist 2 years ago, and I have some constraints on what I can say (even anonymously on a small forum), but...
Imagine you're sitting in this self-driving taxi, going from point A to point B. Somewhere along the way, there's an obstacle that the car can't navigate on it's own. A water main break that shuts down a street. It needs a little help to reroute around the problem. That's easy. Now let's say that while your ride is waiting for one of our advisors to figure out a way around the blockage, a person outside the car (possibly under the influence of a substance or whatever) decides to "strike a blow against our robot overlords" and attempts to impede or even attack the vehicle. At that point, the person trying to reroute around the road closure says "oh shit, this is above my pay grade," presses the "escalate" button and it comes to me.
I go from there. If need be, I loop in people above MY pay grade (this happened in spades today) and we try to develop mitigation strategies for future incidents. Or ways to avoid such incidents altogether. I work with product design, incident response, crisis management, and field service teams on the regular to improve our processes. The amount of progress we've made in just the past year is incredible.
The folks around Trump seem to be a never-ending cavalcade of "oh shit, this is above my pay grade" people all the way up the food chain. Stupid Watergate undersells this by a long shot.